Comments, Compliments and Complaints

If you have a comment or compliment

We value your suggestions and would welcome any feedback that you have about our services. We will always acknowledge your comments and suggestions, and where possible we will respond with detail about how your suggestion or compliment has been passed on within the team.
Please use the contact details or contact form on our Contact Page

If you have a complaint

Our trained Assessors will work with you and guide you through each stage of the accreditation process. We will provide feedback at each key stage, and notify you of any additional actions or development work you need to undertake to continue to work towards achieving the QPM Award.

We will always endeavour to communicate with you clearly and hope that, through our joint efforts, you will feel that the decisions and recommendations made by the assessing team are fair. Whilst we try to provide a high quality service, we realise that sometimes things do go wrong. Should you disagree with an outcome decision at any stage of the accreditation process, or consider that we have not upheld our commitment to you as outlined in the QPM Working Agreement, you may appeal to the QPM Review Panel. The Panel meets quarterly, and will review the nature of your concerns and, where appropriate, arrange for your complaint to be investigated by an independent person, before taking a decision to either (i) uphold the decision of the Assessor, or (ii) overturn the decision of the Assessor.

All appeals must be in writing and should be addressed to Sally Richens, NDTi, 30-32 Westgate Buildings, Bath BA1 1EF or you can email office@ndti.org.uk.

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